Please note ALL swimwear must be returned unused, with original tags and linings. Any swimwear missing any of those items will not be approved for a refund.If you received a damaged or defective item please contact us immediately by emailing email@example.com. Please do not refuse the package or attempt to return it yourself prior to contacting us. We will remedy the situation for you!
Let us know if you have any further questions,
All packages received by Mulberry Muse without a Return Authorization Number will not be accepted. Return shipping costs are the responsibility of the customer. Please be sure that packages are sent back via a traceable method and obtain a return tracking number from the carrier when sending back your item(s).Please note that all returns are subject to a 10% restocking fee.
How to request a return:
1. Please email us at firstname.lastname@example.org with your intent to return.
2. Please include the following information in your email:Your order number
Style number or description of the item you wish to return
Reason for return (Fit, damage, etc.)
And then ship your item back!
1. All returned items must be in original condition with original tags or the return will not be processed.
2. If the item return is due to a misrepresentation, damage or the wrong item, Mulberry Muse will send a prepaid shipping label to you.
3. Returning an item for any other reason will require you to pay for the return shipping.
4. Once the item is received in the warehouse, you will receive an e-mail confirming receipt.
5. If your return is approved, then you will receive a refund or credit within 7-10 business days.
Return TipsProcessing your return can take up to 10 days so your patience is appreciated.
Always ship your item with a tracking number.
Mulberry Muse/Web Clothing Texas, LLC reserves the right to deny any return if the original Mulberry Muse tags are not intact, the item or tags show signs of tampering or wear, or the item is shipped outside of the return policy window.
If you have any other questions, please email email@example.com
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