How do I contact you?
You can elect to use the Contact Us link to send an inquiry, email us at firstname.lastname@example.org, or chat with an agent during business hours!
Where are you located?
We are headquartered in Houston, TX.
What forms of payment do you accept?
We accept MasterCard, Visa, American Express, and Paypal
Why do I need to pay sales tax?
Mulberry Muse is required by law to collect sales tax on orders shipped to Texas.
Do you offer gift cards?
Yes! We offer gift cards in any amount over $50. You can also choose to "gift" any item on the site with our Send as a Gift Feature!
How do I check the fit of an item?
Since we work with so many designers and brands and there is no sizing standard in the industry, we try to state the measurements of each item in its listing. If you don't see these measurements and would like more clarification on the garment, please contact us.
Do all items come with original packaging and paperwork?
When possible, items will be sent with the original boxes, certificates, or tags. On occasion we may sell new items that have lost their tags or do not remain in the original packaging.
What items do you take?
Below are a few more guidelines we look at when evaluating an item's eligibility.
Is it too out of season?
What happens to items that you do not accept?
- Donate to a Charity! We can donate your items to a local charity and you will receive a tax write off.
- If you would like your items back, we will ship your items back to you for a shipping fee of $15.
Pricing Your Items
How do you set the items' prices?
The expert merchandising and style team at Mulberry Muse prices your item(s) based on several factors:
- Quality and condition of the item
- Brand and style
- Original selling price compared to the current selling price of similar items
- Appeal Factor of the item
Mulberry Muse strives to get you the highest return on your item.
How long will it take to process my items?
We strive to process your items and get you an offer as quickly as possible. Typically it will take 24-48 hours form receiving the item to process and price it. After an item has been processed, it will be listed within 2-3 weeks. If an item is season, we will wait to list the item as to ensure optimal viewing and a fast purchase.
Can I modify my listing?
We want your time with us to be fun, easy, and hassle free so when your item is accepted, we do everything for you. We photograph, measure, price, and list the item so you don't have to worry about it. To keep our process as stress free as possible, we don't allow changes to be made to a listing once it goes live.
Why didn't you accept my items?
Your items may not have been accepted because they did not follow our quality standards requirements. They may have shown too much wear, had other damage, did not meet our guidelines, or may not have been current enough.
Can I get my accepted items back?
Once your items are processed and listed, they will remain live on the site for 90 days. After 90 days you may choose to have your items shipped back to you for $15 or elect to have the items donated to charity.
Selling Your Items
What happens when my item sells?
You will be notified on the 5th of each month about the status of your listings. If an item has sold, you will be notified and arrangements for payment will be made!
Why did my item sell for less than the original listed selling price?
We try our best to sell your item for the maximum selling priced but there are a variety of factors that would affect the price to drop. Over time the listing price drops to ensure that your item is sold. We also offer promotions that might affect the price of your item.
Are there fees for selling my item?
You will receive 60% of your item's sale price. The remaining 40% covers all processing and listing fees.
How do I get paid?
You will receive payment on the 15th of every month by check for the items that sold the month before.
What happens if my accepted items do not sell?
Your listing will expire after 90 days. If your item(s) remain unsold, you can choose to do either of the following:
- Donate your items to a charity. A tax donation receipt will be e-mailed to you.
- Send payment of $15 to have your items shipped back to you. You may also deduct this $15 from your next payout.
I just bought an item, what's next?
Congratulations and thank you! You should receive an Order Confirmation shortly and shipping confirmation with a tracking number within one business day.
Do you ship to...?
Currently, we only ship within the United States and Canada.
Can I upgrade my shipping?
Yes. You are able to choose your shipping options at checkout.
How do I track my order?
Use the USPS tracking number provided in your shipping confirmation to track your package on their website!
How long does it take to receive my item?
It depends on where you are located but it typically takes 5-7 business days to receive your item.
What should I do once I receive my order?
Enjoy your item! Wear it, tag us in Instagram, and tell your friends about Mulberry Muse!
What happens if I don't receive my item?
If your item has not arrived within 10 business days, please email us at email@example.com.
What is your return policy?
Please see our Returns page!
How long does it take to receive a refund?
We will notify you as soon as we receive your return. Processing of returns can take up to 5 business days, as well as another 5 business days to post to your credit card.
How can I trust Mulberry Muse?
Our site is a certified secure site. (SSL site)
How do I know my item is not counterfeit?
We have a zero tolerance policy for counterfeit items. Items are authenticated by our expert staff. We will make all efforts to make sure that we are selling only authentic pieces.
How do I use my discount code?
During checkout, please enter your promotional code in the promo box and click apply. Your discount will be reflected in your order total.
Are any items excluded from promotions and discounts?
Certain items may be excluded from coupons and discounts.
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